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Data Support Analyst

2 months ago

Tampa FL USA, United States Editech Staffing Full time
About the Role

We are seeking a highly skilled Client Operations Specialist to join our team at Editech Staffing. As a key member of our operations team, you will be responsible for providing exceptional support to our clients and ensuring the smooth delivery of our services.

Key Responsibilities
  • Tier 2 Advanced Troubleshooting: Assist with advanced troubleshooting for issues related to new deployments and ongoing solution support for our RPA, application development, analytics, data capture, and modeling solution types.
  • Problem Solving: Establish solutions to complex problems, outside of predefined steps or approaches.
  • Stakeholder Management: Interact with internal and external stakeholders to drive issue resolutions and ongoing continual service improvement.
  • Root Cause Analysis: Conduct root cause analysis for active issues and recently resolved issues to identify root cause problems or changes needed within a solution.
  • Urgent Issue Remediation: Proactively remediate and troubleshoot urgent solution processing and data issues that impact our client's business.
  • Support Optimizations: Implement support optimizations, such as improved logging, additional alerting, automated resolutions, etc.
  • Advanced Maintenance Tasks: Assist with advanced required maintenance tasks as part of supporting our client solutions.
  • ETL and Data Visualization: Perform ETL on data sets from varied sources and communicate analytics directly with the NLP Logix team and clients in a way that speaks to their core needs.
  • Data Quality Checks: Complete data quality checks as part of deployment health monitoring and ongoing quality assurance, primarily through SQL queries for Cosmos and SQL databases.
  • Process Ownership: Provide ownership of the NLP Logix P1 bridgeline process and communications as needed.
  • Bulk Data Updates: Create and execute bulk data updates and stored procedures as approved by the Development team and Client for issue remediations.
  • Mentorship and Knowledge Transfer: Provide mentoring to more junior Client Operations team members as it relates to advanced troubleshooting techniques and steps, including creation of articles to transition tasks or issue resolutions to more junior Client Operations team members.
  • Shadowing and Knowledge Transfer: Shadow the NLP Logix Development team and QA team as part of ongoing knowledge transfer, to identify improved troubleshooting and data QA methods, and to reduce internal escalations of support issues.
  • Documentation and Status Updates: Maintain status updates and document incident remediation steps as part of tickets within the NLP Logix Support ticketing system.
Requirements
  • Education: Bachelor's degree, preferably in Computer Science, Engineering, or another relevant field or at least 3-5 years of experience supporting enterprise software.
  • ITIL Certification: ITIL certification preferred, but not required (required within 6 months of starting full-time employment with the Client Operations team).
  • Technical Skills: Ability to understand the underlying data structures for complex systems and business processes, and ability to articulate this information to technical and business stakeholders.
  • Database Experience: Demonstrated experience in handling Microsoft SQL and NoSQL data sets and interacting with relational databases.
  • Programming Skills: Preferred experience with writing intermediate SQL queries and python scripts, data shaping, munging, and bulk updates (ETL, stored procedures, etc.).
  • Azure Experience: Experience with basic troubleshooting for Microsoft Azure technologies (e.g., VM's, Storage, Databases, Azure Insights).
  • Language Skills: Preferred exposure to.NET (C# Language), JavaScript, MS Azure, MS SQL Server, Oracle, Python Language.
  • Soft Skills: Strong technical, analytical, and problem-solving skills, strong active listening skills with a patient and thorough approach to critical thinking, strong writing skills with attention to grammar, ability and desire to drive change through high-energy, can-do attitude, comfortable working in a high-performance, entrepreneurial, open-door environment.
About Editech Staffing

Editech Staffing believes Data Science is a Team Sport. and encourages a spirit of cooperation and fosters an environment of professional growth where employees can exercise their leadership ability, creativity, technical competence, with an overall focus in helping Editech Staffing fulfill its mission.

Editech Staffing is an equal opportunity employer committed to establishing a diverse workforce.