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Retail Banking Professional

2 months ago

Media, Pennsylvania, United States Fifth Third Full time
Job Summary

Fifth Third Bank is seeking a highly motivated and customer-focused Personal Banker Associate I to join our team in Grand Blanc, Michigan. As a key member of our Financial Center, you will be responsible for providing exceptional customer service, building relationships, and identifying financial needs to deliver tailored solutions.

Key Responsibilities
  • Utilize the consultative sales process to build customer profiles and identify financial needs.
  • Maintain in-depth knowledge of Retail consumer and small business products/services to recommend solutions.
  • Proactively reach out to customers and set appointments for financial reviews using approved marketing tools.
  • Cross-sell to existing customers and engage in outside sales activities as directed.
  • Establish close working relationships with Business Partners to provide holistic financial solutions.
  • Meet/exceed customer experience and individual/team production goals to enhance revenue growth.
  • Provide guidance to CSRs on sales and referral processes.
  • Promote customer satisfaction with a friendly and professional demeanor.
Requirements
  • College degree or equivalent work experience.
  • Experience in the financial industry preferred.
  • Demonstrated ability to develop comfort with sales activities and advanced math functions.
  • Ability to represent Fifth Third Bank professionally in terms of appearance and communication.
  • Demonstrated ability to develop a working knowledge of Retail policies and procedures.
Working Conditions
  • Normal office environment with extended computer screen use.
  • Ability to travel for training and scheduling flexibility.