Service Delivery Coordinator Opportunity

2 weeks ago


Elk Grove Village, Illinois, United States CRG Full time

**Job Description:**

As a Service Delivery Coordinator, you will play a critical role in ensuring exceptional customer service delivery to customers, business partners, and drivers at CRG in Elk Grove Village, IL.

**Key Responsibilities:**

  • Phone and Email Support: Assist customers through phone calls and emails, providing timely support and accurate information.
  • Issue Resolution: Professionally handle customer complaints, ensuring calm and efficient issue resolution.
  • Delivery Monitoring: Track delivery routes, ensuring timely completion of services.
  • Order Management: Process order changes, cancellations, and updates to meet customer needs promptly.

**Requirements:**

  • Proficiency in Microsoft Office programs (e.g., MS Project, Word, Excel, PowerPoint).
  • High school diploma or equivalent.
  • At least 1 year of related experience, preferably in a call center or customer service environment.

**Salary:** Estimated $18.00 per hour.



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