Student Success Specialist

3 days ago


Smithfield, North Carolina, United States Johnston Community College Full time
Job Summary

We are seeking a highly motivated and detail-oriented Student Success Specialist to join our team at Johnston Community College. This role will provide comprehensive one-stop enrollment services to new and continuing students, ensuring a seamless and supportive experience.

Key Responsibilities
  • Provide accurate and timely information to students, parents, and campus community regarding admissions, registration, testing, advisement, financial aid, and academic programs.
  • Assist students in completing admission, financial aid, and other related enrollment paperwork, ensuring all necessary documents are submitted and processed efficiently.
  • Support students in using the college website and Chatbot to answer general questions, locate forms, complete admissions applications, and access Blackboard and Google Student email accounts.
  • Manage enrollment documents submitted by students, evaluating for completion and forwarding to the appropriate department.
  • Answer Student Success Center calls, returning voicemail and email messages promptly.
  • Participate in campus visitation programs, new student orientation, campus retention programs, and commencement events.
Requirements
  • High School Diploma or equivalent required; higher education experience preferred.
  • One to three years of experience in a fast-paced office setting, with a focus on customer service and problem-solving.
  • Ability to work effectively with a diverse population, maintaining confidentiality and adhering to FERPA regulations.
  • Excellent written and oral communication skills, with the ability to express ideas and information clearly and concisely.
Benefits
  • Competitive salary range: $34,271.16-$43,617.84 annually.
  • State Health Plan, Health Care and Dependent Care Flexible Spending Accounts, Dental Insurance, Vision Insurance, and Additional Supplemental Insurances.
  • Disability Plan through NC Retirement System, NC Retirement Plan, Leave (Vacation, Sick, FMLA, Civil and Military, and Voluntary Shared), and Paid Holidays.
  • Longevity, Prior State Service Verification, Supplemental Retirement Plan, Employee Assistance Program, Education Benefits, State Employees' Credit Union, and State Employees Association of NC (SEANC) membership.


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