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Staff Information Security Engineer
2 months ago
**About ServiceNow Digital Technology**
We're a global market leader in the enterprise software industry, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
**Our Mission**
We strive to make the world work better for everyone. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.
**About the Role**
We're seeking a highly skilled Security Operations Engineer to join our team. As a Security Operations Engineer, you will be responsible for implementing and enhancing firewall-as-a-service (FWaaS) solutions, providing ongoing support for secure web gateway operations, and configuring, managing, and optimizing Zscaler services for secure internet access.
**Key Responsibilities**
- Implement and enhance FWaaS solutions, focusing on deploying new functionalities and ensuring system optimization.
- Provide ongoing support for secure web gateway operations, maintaining high levels of security and operational efficiency.
- Configure, manage, and optimize Zscaler services for secure internet access, including ZIA (Zscaler Internet Access), ZPA (Zscaler Private Access), and ZDX (Zscaler Digital Experience).
- Manage incidents, request fulfillment tasks, and change requests following ITIL processes, ensuring compliance with organizational standards.
- Support the operations of web application firewalls, microsegmentation strategies, endpoint protection, and data loss prevention (DLP) systems to protect organizational assets.
- Create and maintain detailed operational procedure documents to ensure consistency and clarity in security processes.
- Identify opportunities for automation in security operations, implementing solutions for proactive monitoring and self-healing to improve efficiency and response times.
- Collaborate with cross-functional teams to integrate and maintain security solutions across the organization's infrastructure.
**Requirements**
- 8+ years of experience in security operations, with a strong foundation in both networking and security technologies.
- Proven experience in implementing and supporting secure web gateway operations and cloud-based security solutions.
- Expertise in troubleshooting Virtual Private Networks (VPNs) and ensuring robust and secure network connectivity.
- Proficiency in configuring, managing, and optimizing Zscaler services for secure internet access, including ZIA (Zscaler Internet Access), ZPA (Zscaler Private Access), and ZDX (Zscaler Digital Experience).
- Strong ability to develop high- and low-level architecture diagrams, along with comprehensive process documentation.
- Experience in Security Operations Center (SOC) environments, including conducting technical debt audits and ensuring adherence to security standards.
- Demonstrated ability to work in a project-driven environment, effectively managing security initiatives from planning to execution.
- Skilled in supporting and integrating a variety of endpoint security, threat detection, email security, and web application firewall technologies.
- Knowledge on microsegmentation practices to enhance network security and mitigate potential threats.
- Hands-on experience with Security Information and Event Management (SIEM) systems for monitoring, analyzing, and responding to security incidents.
- Strong problem-solving skills with a proactive approach to enhancing security measures and compliance across the organization.