Experienced Contact Center Manager

2 weeks ago


Tampa, Florida, United States MCI Careers Full time
Job Title: Experienced Contact Center Supervisor

Job Summary:

MCI Careers is seeking an experienced Contact Center Supervisor to lead our team of customer service representatives. As a Contact Center Supervisor, you will be responsible for ensuring high-quality customer service, coaching and developing team members, and driving sales growth.

Key Responsibilities:

  • Lead a team of customer service representatives to achieve sales and service goals.
  • Coach and develop team members to improve their skills and performance.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Collaborate with other departments to ensure seamless customer experience.

Requirements:

  • Minimum 3 years of experience in a contact center or customer service leadership role.
  • Proven track record of driving sales growth and improving customer satisfaction.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

How to Apply:

If you are a motivated and results-driven leader looking for a new challenge, please submit your application, including your resume and a cover letter, to our careers page.



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