Experienced Contact Center Manager
2 weeks ago
Job Summary:
MCI Careers is seeking an experienced Contact Center Supervisor to lead our team of customer service representatives. As a Contact Center Supervisor, you will be responsible for ensuring high-quality customer service, coaching and developing team members, and driving sales growth.
Key Responsibilities:
- Lead a team of customer service representatives to achieve sales and service goals.
- Coach and develop team members to improve their skills and performance.
- Monitor and analyze customer feedback to identify areas for improvement.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with other departments to ensure seamless customer experience.
Requirements:
- Minimum 3 years of experience in a contact center or customer service leadership role.
- Proven track record of driving sales growth and improving customer satisfaction.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
How to Apply:
If you are a motivated and results-driven leader looking for a new challenge, please submit your application, including your resume and a cover letter, to our careers page.
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