Emergency Department Coordinator

2 weeks ago


Lowell, Massachusetts, United States Lowell General Hospital Full time

Job Summary:

The RN Inbound Coordinator plays a critical role in ensuring the efficient flow of patients through the Emergency Department (ED) at Lowell General Hospital. This position is responsible for directing the campus destination of patients arriving via ambulance, nursing facilities, and physician office practices/Urgent Care clinics.

Key Responsibilities:

  • Manage inbound calls from local private ambulance services and fire department ambulance services when transporting priority patients to the ED.
  • Monitor calls via a CMED radio for priority patients.
  • Utilize designated systems to direct incoming traffic.
  • Direct the incoming ambulances, SNF and physician referrals to the appropriate campus with the best ability to promptly evaluate and provide services to the patient.
  • Assist with the scheduling, managing, and transporting of patients being discharged or transferred from the hospital campus.
  • Assist with the scheduling of A-10, BH-1, and MIH services.
  • Exceed expectations for experience of callers in all communication methods (verbal or written).
  • Participate in performance improvement projects.
  • Communicate and coordinate effectively with other disciplines such as Communications Specialists, Charge Nurses, and ED Providers.

Requirements:

  • Current RN licensure in the state of MA in good standing required.
  • BSN is strongly preferred.
  • Associate's degree in nursing may be considered. Must enroll in BSN within year.
  • BLS required.
  • 1-2 years of Critical Care Experience.
  • 3 Years of Emergency Department RN Experience.

What We Offer:

  • Clinical Advancement Program which provides advancement opportunities and financial rewards.
  • Competitive salaries & benefits.
  • Paid certification and educational opportunities, including BLS, ACLS, CPI, ECCO CCRN review courses.
  • 403(b) retirement plan with company match.
  • Shared governance, where nurses are encouraged to participate in unit-based councils or one of the many other council opportunities.
  • Tuition reimbursement.
  • Clinical mobility tracks.
  • Free on-campus parking.

About Lowell General:

Lowell General Hospital is a leading healthcare provider in the Greater Lowell community, offering a range of services and programs to meet the needs of our patients. As a member of our team, you'll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.



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