Customer Service Operations Manager

7 days ago


Duluth, Minnesota, United States Penske Full time

The ideal candidate will have 2 years of customer service experience, at least 1 year of hands-on mechanical experience, and a high school diploma or equivalent. They must be able to effectively communicate with customers, manage the shop work plan, and ensure all Penske Rental units are maintained.

Key Responsibilities
  • Daily Workforce Planning: Develop plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to maximize customer service and productivity.
  • Customer Communication: Communicate with customers for maintenance updates, including changes to schedule or work, billing concerns, or to resolve service issues.
  • Parts Management: Ensure parts are available for scheduled work and hold vendors accountable for quality and adherence to schedule for outside work.
Requirements
  • Customer Service Experience: 2 years of customer service experience required.
  • Mechanical Experience: At least 1 year of hands-on mechanical experience required.
  • Education: High School diploma or equivalent required, Associates Degree preferred.

Penske is an Equal Opportunity Employer. We offer competitive salaries and benefits, and we encourage qualified individuals to apply.



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