Senior Customer Service Liaison
2 days ago
Nichiha is seeking a highly skilled Senior Customer Service Liaison to join our team in Johns Creek, GA.
Estimated Salary: $45,000 - $60,000 per year
Job Description:
We are looking for an exceptional individual who can provide top-notch customer service and support to our clients. As a Senior Customer Service Liaison, you will be responsible for managing customer orders, resolving issues, and providing timely and accurate information to customers.
Key Responsibilities:
- Process customer orders and changes in accordance with established department policies and procedures.
- Manage customer expectations by responding quickly and effectively to resolve any disruptions during the service and delivery process.
- Provide timely and accurate information to customers regarding order status and product knowledge requests.
- Collaborate with various departments to arrange shipping and delivery of materials.
- Deliver exceptional customer service by listening to customers and determining their needs to direct them to the appropriate product or service.
- Work closely with the credit department to resolve disputed credit items.
- Communicate effectively with customers via phone, email, and other correspondence to provide high-level solutions.
Qualifications:
- Demonstrated customer focus and ability to multitask.
- Excellent problem-solving and analytical skills.
- Ability to exercise good judgment and manage time effectively.
- Strong written and verbal communication skills.
- Teamwork orientation and technical capacity to learn and work with IFS.
Requirements:
- A minimum of 2 years of experience in a customer-facing role or equivalent combination of education and experience.
- PREFERRED: A 4-year college degree.
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