Senior Customer Service Liaison

2 days ago


Duluth, Minnesota, United States Nichiha Full time

Nichiha is seeking a highly skilled Senior Customer Service Liaison to join our team in Johns Creek, GA.

Estimated Salary: $45,000 - $60,000 per year

Job Description:

We are looking for an exceptional individual who can provide top-notch customer service and support to our clients. As a Senior Customer Service Liaison, you will be responsible for managing customer orders, resolving issues, and providing timely and accurate information to customers.

Key Responsibilities:

  • Process customer orders and changes in accordance with established department policies and procedures.
  • Manage customer expectations by responding quickly and effectively to resolve any disruptions during the service and delivery process.
  • Provide timely and accurate information to customers regarding order status and product knowledge requests.
  • Collaborate with various departments to arrange shipping and delivery of materials.
  • Deliver exceptional customer service by listening to customers and determining their needs to direct them to the appropriate product or service.
  • Work closely with the credit department to resolve disputed credit items.
  • Communicate effectively with customers via phone, email, and other correspondence to provide high-level solutions.

Qualifications:

  • Demonstrated customer focus and ability to multitask.
  • Excellent problem-solving and analytical skills.
  • Ability to exercise good judgment and manage time effectively.
  • Strong written and verbal communication skills.
  • Teamwork orientation and technical capacity to learn and work with IFS.

Requirements:

  • A minimum of 2 years of experience in a customer-facing role or equivalent combination of education and experience.
  • PREFERRED: A 4-year college degree.


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