Verizon Representative

3 weeks ago

Orlando, Florida, United States M. Coast Full time
Job Title: Verizon Representative

Job Description
Overview
M. Coast, a fast-growing consulting firm, is seeking a self-motivated Verizon Representative to provide exceptional customer service and support. As a key member of our team, you will be responsible for communicating with customers, resolving complaints, and processing orders.

Responsibilities
  • Meet and communicate with customers daily to provide relevant product and service information, document complaints and questions, and process order requests.
  • Quickly qualify and build rapport with potential new customers to establish open lines of communication and trust.
  • Maintain a positive and empathetic demeanor towards customers at all times.
  • Respond promptly to customer complaints and provide timely, effective solutions to maintain superior customer satisfaction levels.
  • Become an expert in our product and service knowledge and stay up-to-date with the latest industry trends.
  • Keep an accurate record of orders, escalation requests, comments, and complaints and file accordingly.


Requirements
  • At least 1-2 years of experience in a customer service, sales, or client-facing position.
  • Natural communicator with the ability to build rapport and establish trust in a fast-paced setting.
  • Ability to stay calm and maintain a solution-oriented mindset when working through challenging situations.
  • Positive attitude with a confident demeanor.
  • Superior organization and time management skills with the ability to prioritize multiple projects, responsibilities, and requests.


About M. Coast
We are a dynamic consulting firm that values our employees and strives to provide a supportive and positive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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