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Customer Service Systems Support Specialist

4 weeks ago

Laramie, Wyoming, United States Mountain West Farm Bureau Mutual Insurance Company Full time
Job Title: Customer Service Systems Support Operator

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Systems Support Operator. This full-time position is located at our home office in Laramie, WY, and offers a competitive wage between $2,600 - $2,750 per month, depending on experience.

About the Role

As a Customer Service Systems Support Operator, you will be responsible for developing and maintaining relationships with our agency force, customers, and company departments. You will work to resolve questions and inquiries in a positive, professional, and timely manner. This role requires excellent communication skills, both written and verbal, as well as a strong ability to work independently with minimal supervision.

Key Responsibilities
  • Provide exceptional customer service to our agency force, customers, and company departments
  • Develop and maintain relationships with key stakeholders to ensure seamless communication and collaboration
  • Resolve customer inquiries and issues in a timely and professional manner
  • Work closely with our team to identify and implement process improvements
  • Maintain accurate records and reports to ensure compliance with company policies and procedures
Requirements
  • High school degree or GED
  • Office experience with emphasis on computer skills and working with the public
  • Excellent communication and interpersonal skills
  • Ability to work independently with minimal supervision
  • Strong problem-solving and analytical skills
What We Offer
  • Competitive wage between $2,600 - $2,750 per month, depending on experience
  • Opportunity to work in a dynamic and fast-paced environment
  • Professional development and growth opportunities
  • Collaborative and supportive team environment
  • 401K contribution match
  • 7 paid holidays, including Black Friday
  • Generous paid time off (PTO), including volunteer time off
  • On-site fitness center
  • Wellness incentives, including gym membership reimbursement
How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our company website: https://mwfbic.com/careers/

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.