Care Specialist

18 hours ago


Dallas, Texas, United States Care Full time
Job Title: Care Specialist - Customer Support

About the Role:

We are seeking a highly skilled and compassionate Care Specialist to join our team. As a Care Specialist, you will be responsible for providing exceptional customer service to our members, assisting them with their caregiver search, and ensuring a seamless experience on our platform.

Key Responsibilities:

  • Conduct family interviews to assess and understand care needs, schedules, and job requirements
  • Provide education and guidance related to the caregiving industry, family-specific preferences, and best practices
  • Compose and publish job posts on our platform to attract qualified candidates
  • Screen and vet care provider candidates by reviewing applications, messaging, conducting phone interviews, and assisting families with running background checks
  • Develop detailed profiles for top candidates to present to families, leveraging strong written communication and organizational skills
  • Collaborate with various Care Specialist teams to deliver families a comprehensive range of service offerings
  • Deliver exceptional customer service to all clients and providers

Requirements:

  • Bachelor's Degree required
  • 2-4+ years of client service experience, preferably in a human services or child care field
  • High emotional intelligence and strong communication skills, both written and verbal
  • Team player, with a passion for delivering exceptional customer service
  • Exceptional multi-tasking, organizational, and time management skills
  • Strong change agility and ability to pivot quickly as needed

What We Offer:

We offer a competitive hourly rate of $21/hr, a comprehensive benefits package, and a dynamic work environment that values diversity, equity, and inclusion. If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply.


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