Food Service Assistant

5 days ago

Naples, Florida, United States Marriott International Full time

Job Summary

As a key member of our food and beverage team, you will assist in the supervision of daily operations to ensure exceptional guest satisfaction and maintain the operating budget. You will be responsible for ensuring that all standards and legal obligations are met.

Candidate Profile

Education and Experience

• High school diploma or equivalent; 3 years of experience in food and beverage, culinary, or a related field.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 1 year of experience in food and beverage, culinary, or a related field.

Core Work Activities

Assisting in Managing Day-to-Day Operations

• Assist in ordering F&B supplies, cleaning supplies, and uniforms.

• Supervise daily F&B shift operations and ensure compliance with all F&B policies, standards, and procedures.

• Support and supervise an effective monthly self-inspection program.

• Operate all department equipment as necessary and report malfunctions.

• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.

• Encourage and build mutual trust, respect, and cooperation among team members.

• Develop specific goals and plans to prioritize, organize, and accomplish your work.

• Celebrate and foster decisions that result in successes as well as failures.

• Communicate areas that need attention to staff and follow up to ensure understanding.

• Coordinate cleaning programs in all F&B areas (including general cleaning), identifying trends and making recommendations for improvements.

• Follow property-specific second effort and recovery plans.

• Stay readily available and approachable for all team members.

• Demonstrate knowledge of the brand-specific service culture.

Ensuring Exceptional Customer Service

• Provide services that are above and beyond for customer satisfaction and retention.

• Serve as a role model to demonstrate appropriate behaviors.

• Manage day-to-day operations, ensuring the quality, standards, and meeting the expectations of customers on a daily basis.

• Take proactive approaches when dealing with guest concerns.

• Set a positive example for guest relations.

• Stay readily available and approachable for all guests.

• Review comment cards and guest satisfaction results with employees.

• Respond in a timely manner to customer service department requests.

Additional Responsibilities

• Provide information to supervisors and coworkers by telephone, in written form, email, or in person.

• Analyze information and evaluate results to choose the best solution and solve problems.

• Perform hourly job functions if necessary.

• Extend professionalism and courtesy to team members at all times.

• Comprehend budgets, operating statements, and payroll progress reports.

Benefits

Marriott International offers a competitive hourly pay range of $24.52 to $29.81, a bonus program, comprehensive health care benefits, a 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.

Equal Opportunity Employer

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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