Financial Recovery Specialist

4 days ago


Lake Forest, California, United States Consumers Credit Union Full time

Job Summary: We are seeking a highly skilled Financial Recovery Specialist to join our team at Consumers Credit Union. As a Financial Recovery Specialist, you will play a critical role in assisting members with their financial hardships through inbound and outbound calls or emails.

Key Responsibilities:

  • Assist members with their financial hardships through inbound and outbound calls or emails.
  • Analyze the financial situation of delinquent borrowers and make recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
  • Maintain accurate files and reports on all collection activity.
  • Report trends to management in loan underwriting contributing to delinquent/charged-off loans.
  • Assist with other tasks as CCU or member needs evolve.

Requirements:

  • Availability to work Monday-Friday 8:00 am - 5:00 pm; one Saturday per month from 9:00 am-1:00 pm.
  • High school diploma or equivalent.
  • 1+ years' experience in Banking, Customer Service, Collections or Related.
  • Verbal and written professional communication skills.
  • Bilingual in Spanish preferred.
  • Computer proficiency and high comfort level working in/toggling between multiple programs simultaneously.
  • Ability and desire to educate customers on how to use online banking and other credit union tools and resources.
  • Positive, helpful, team-oriented focus and adaptable to change.

About Us:

We are a financial institution that prioritizes transparency, simplicity, and member happiness. We offer a stable, growing, well-managed company with a bright future, competitive pay, and other benefits, including free basic life insurance, short-term and long-term disability insurance, employee-only fitness center, and more.

Equal Opportunity Employer:

We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, our services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team at: HR_Dept@myconsumers.org or 877-275-2228.



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