Seasonal Event Merchandise Team Lead

3 weeks ago

New Orleans, Louisiana, United States Legends Hospitality Full time
Job Summary

The Event Supervisor will be responsible for overseeing all activities within the event while maintaining a focus on the guest experience and day-to-day operations. This position reports directly to the Program Manager.

Key Responsibilities

- Assist in managing event staff and perform special projects as requested
- Train and work with team, assign, and direct work; appraise performance; address guest complaints, resolve problems
- Prepare daily line schedules for associates
- Ensure that proper procedures are followed, including maintenance of the cash log and accurately keeping all other financial/ticketing system records as required
- Ability to work and coordinate with internal departments, including Sales and Marketing and Human Resources
- Ensure staff compliance with established guest experience, security, sales, and record-keeping policies and procedures
- Assist in the setup and breakdown of all events
- Work in multiple roles, including warehouse, front of house, or with client relations
- Inform staff of any changes in policy, procedure, and operations
- Liaise between Legends Global Merchandise and partners, including building security and maintenance
- Complete other duties as assigned by management

Requirements

- To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels
- All applicants must be at least 18 years of age
- High school diploma or equivalent; some college preferred
- Minimum of three years relevant industry experience required; prior supervisory experience strongly preferred
- Proven operational experience in a high-volume environment
- Must be organized and able to execute on the operations side of the business
- Proficient in Microsoft Office (Word, Excel, PowerPoint); POS ticketing systems a plus
- Quick learner with ability to handle multiple projects and meet deadlines
- Ability to work well with and manage different personalities
- Entrepreneurial spirit, energetic, and outgoing personality with a creative and proactive approach to work
- Excellent written and verbal communication skills
- Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance
- Ability to operate independently and with discretion and work effectively under pressure
- Must be highly organized and self-motivated with strong time management skills
- Must have strong leadership skills, with excellent oral and written communication skills
- Must be able to manage multiple tasks and priorities and easily adapt to ever-changing and fast-paced situations
- Ability to stand, walk, bend, and move throughout the venue and at other offsite locations for extended periods of time
- Ability to work in a variety of different elements/environments, including outdoor weather conditions and warehouse
- Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form
- Ability to communicate effectively with event personnel and Legends Global Merchandise ('LGM') management
- Basic knowledge of word processing, e-mail/Internet software, and Excel Spreadsheet software
- Must be flexible to work extended hours, including late nights, weekends, and holidays

Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

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