Advanced Support Engineer

3 weeks ago


Chesterfield, Missouri, United States FeatherShark Full time
Job Description

As an Advanced Support Engineer at FeatherShark, you will be responsible for providing escalated remote support to customers via phone and email, troubleshooting and resolving advanced technical issues, answering questions and providing training, and traveling to client locations to resolve issues and install equipment.

Key Responsibilities:
  • Provide escalated remote support to customers in a timely manner.
  • Troubleshoot and resolve advanced technical issues on computers, networks, and software.
  • Answer questions and provide training for customers.
  • Travel to client locations to resolve issues and install equipment.


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