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Operations Manager

2 months ago

Warminster, United States Wind River Environmental Full time
Job Summary

Wind River Environmental is seeking a highly skilled and experienced professional to fill the role of Operations Manager. This position represents the company internally and externally in a positive and professional manner, ensuring excellent delivery of services and maximizing profits within the business location.

Key Responsibilities
  • Operations:
    • Develop and improve operational efficiencies through direct or indirect management of subordinates, including Dispatch & Field Service and Vehicle & Facilities Maintenance.
    • Review analyses of activities, costs, operations, and forecast data to determine operational progress toward stated goals and objectives.
    • Actively work to gain the respect of subordinates through daily interaction, promoting teamwork, harmony, and productivity.
    • Leverage employee talents by increasing strengths to promote optimal operational efficiencies.
    • Plan, direct, and manage customer and technical service, ensuring accurate and timely delivery on a cost-effective basis.
    • Develop and maintain a staffing plan and budget, including planning for turnover and increasing operational efficiencies through employee development.
    • Develop and maintain training programs for technicians to ensure cross-training and increased skill levels.
    • Ensure a safe and healthy work environment, training personnel in operational safety policies, procedures, and requirements.
    • Enforce company safety policies and provide necessary safety equipment to employees.
    • Conduct performance appraisals, monthly file reviews, and performance management to ensure optimum employee performance.
    • Stay abreast of industry-specific technological advances and ensure Wind River Environmental remains on the cutting edge of product offerings and customer service.
  • Financial:
    • Work closely with the Regional Operations Director and Vice President, Operations to ensure maximum profitability and progress toward strategic plans.
    • Manage annual operational plans and budgets that support organizational goals.
    • Monitor hours worked and expenditures to ensure profitability and meet budget goals on a timely basis.
    • Oversee and seek approval for capital expenditures for equipment, supplies, and facilities to ensure best price and adherence to budgets.
  • Sales & Marketing:
    • Work closely with the Sales function Manager and sales staff to perform service offerings and meet customer service demands and new service offerings.
    • Review and support Sales with fundamental or new technology for new or existing service offerings or improvement to current service to provide cost reduction, improved safety, meeting customer requirements, or outsourcing needs.
    • Analyze, review, and resolve operational and facility problems to ensure minimum costs and prevent operational delays and meet future growth.
    • Confer with sales to review achievements and discuss required changes in goals or objectives resulting from current status and/or anticipated business.
    Requirements
    • Bachelor's Degree or equivalent, plus ten (10) years related experience and/or training; or equivalent combination of education and experience in industry.
    • Five plus years with direct responsibility managing a successful P&L business.
    • Fully proficient in Microsoft Office Suite Software - Excel, PowerPoint, etc.
    • Strong leadership and communication skills.
    • Ability to travel up to 20%.
    • Proven track record of meeting and exceeding revenue targets.
    • Business Acumen.
    • Self-starter who can drive accomplishments.
    • Strong customer (operations) focus.
    • Understanding and experience in driving a safety culture.
    • Strong influencing and reasoning skills.
    • Excellent interpersonal skills.
    About Wind River Environmental

Wind River Environmental services and maintains a broad array of non-hazardous liquid waste systems, including grease traps, septic tanks, and related waste systems. We offer a full suite of services to business, residential, and municipal customers throughout the East Coast.

Wind River Environmental is an equal opportunity employer. We prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local law.