Senior Director of Operations

3 weeks ago


Warminster, United States Founders Consulting Full time
About the Job

We are seeking an experienced Senior Director of Operations to join our team at Rullex. As a key member of our leadership team, you will be responsible for managing the Operations sector and overseeing the implementation and execution of operational strategies aligned with the company's goals and objectives.

Key Responsibilities:
  • Develop and implement operational strategies to enhance efficiency, productivity, and customer satisfaction.
  • Lead a high-performing operations team, providing coaching, mentoring, and support to enhance productivity and employee satisfaction.
  • Oversee resource allocation, including staff, equipment, and facilities, to meet operational demands and budgetary targets.
  • Utilize data analytics and key performance indicators (KPIs) to monitor operational performance and make informed decisions.
  • Establish and maintain quality control procedures to ensure service excellence and customer satisfaction.
  • Collaborate with the sales and customer service teams to understand customer needs and provide solutions that enhance the customer experience.
  • Ensure compliance with industry regulations, safety standards, and company policies, mitigating operational risks.
  • Develop and manage the operations budget, tracking expenses and revenue to optimize profitability.
Requirements:
  • Bachelor's degree in business administration or related field.
  • 10 years of total experience in the telecommunications industry in macrocell construction.
  • 6 or more years in a senior leadership role in the telecommunications industry.
  • Strong leadership and team management abilities, with a track record of building and leading high-performing teams.
  • Effective communication skills to collaborate with cross-functional teams, senior management, and external partners.
  • Excellent analytical skills to assess and improve operational processes.
  • Budget management skills, including the ability to develop, monitor, and optimize budgets.
  • Strong working knowledge of data analysis and performance metrics, using business management software (e.g., SAP, ERP, CRM).
  • Knowledge of industry regulations and compliance standards relevant to the specific service industry.
What We Offer:
  • Competitive salary up to $180K.
  • Employee Referral Bonus.
  • Company-provided cell phone.
  • Paid PTOs, vacations, holidays.
  • Professional growth & Career development.
  • Insurance Health Coverage.
  • 401K.
Schedule:

Hybrid with up to 50% travel. Candidate will work in Corporate Warminster location 3 weeks a month.

Monday - Friday 9:00 am-5:00 pm



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