Highly Motivated Sales Professional Wanted for Auto Parts Role

2 weeks ago


Sens, Bourgogne-Franche-Comté, United States CJ Pony Parts Full time
Auto Parts Sales Representative Job Summary

We are seeking a highly motivated sales professional to join our team as an auto parts sales representative. As a key member of our customer service department, you will be responsible for providing timely and accurate information to customers regarding products, services, order status, and more.

About Us
CJ Pony Parts is a leading provider of automotive restoration and performance parts. Our company was founded in 1985 with a passion for driving classic Mustangs. We strive to provide the best quality and customer service through our user-friendly website and dedicated team of professionals who work around the clock to ensure customer satisfaction.

Salary and Benefits
The successful candidate can expect a competitive salary grade 6: $16.00 - $18.00 per hour, commensurate with experience. Bonus program available after 90-day training period. Paid time off, affordable medical, dental, and vision insurance, health savings account with company contribution, life and short-term disability insurance, 401k plan with 4% company match and profit sharing, and company-paid holidays are also offered.

Key Responsibilities
This role involves a variety of tasks, including:
  • Providing timely and accurate information to customers via phone or email.
  • Setting up and maintaining customer records by accurately updating account information.
  • Identifying product or service issues based on customer descriptions and providing resolution options.
  • Recognizing opportunities to up-sell products and explaining new features.
  • Answering procedural or product questions for in-house employees and referring to upper management when answers are unknown.
  • Providing timely feedback to manager regarding service failures or customer concerns.
  • Processing in-person, over-the-phone, and online orders.
  • Recording details of inquiries, comments, and complaints from customers.
  • Following up with customers regarding questions or concerns that could not be immediately resolved.
  • Taking payment information and other pertinent details such as addresses and phone numbers from customers.
  • Following up with vendors to clarify discrepancies or issues with customer orders.
  • Performing administrative tasks such as responding to emails, generating return labels, and updating vendor contacts.


Requirements
To be considered for this role, you must have:
  • A high school diploma or general education degree (GED).
  • Experience in the auto parts industry, preferably with call center experience. ZenDesk experience is a plus.
  • Strong automotive knowledge, communication and conflict management skills, problem-solving abilities, proficiency in using CRM software, Excel, and Outlook.


About the Location
This position is located near Las Vegas, NV, and requires regular availability, including Saturdays. If you are passionate about cars and enjoy working with customers, we encourage you to apply.

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