Retail Operations Keyholder

4 days ago


Scottsdale, Arizona, United States AG Jeans Full time

AG Jeans is seeking a talented Operations Keyholder to join its team at the Fashion Square Mall in Scottsdale.

The Operations Keyholder is a key role that requires a strong focus on sales performance, staff management, operations, visual merchandising, and delivering an exceptional customer experience. This individual will be responsible for leading and supporting sales performance, staff, operations, and visual merchandising, while ensuring a superior customer experience is delivered.

Responsibilities:

Sales & Profitability:

  • Drive sales performance at the store by meeting or exceeding topline sales goals.
  • Ensure that there is an emphasis on driving and understanding all store metrics and KPIs (Key Performance Indicators).
  • Seek efficient and controllable operational expenses (shipping, supplies, etc.).

Human Resources:

  • Support management with ongoing tasks such as training, developing, coaching, mediating, and motivating team members.

Operations:

  • Ensure all company policies and procedures are adhered to, including loss prevention measures.
  • Responsible for all in-store company assets, including merchandise inventory, monetary assets, information, and furniture/equipment.
  • Manage assignments related to inventory, including transfers, markdowns, style reconciliation, and receiving stock.
  • Support the operations team as necessary.

Visuals:

  • Support the execution of all visual directives as set out by HQ, including floor sets, store windows, and in-store collateral (signage, digital content) as directed by the store manager.
  • Maintain impeccable visual standards for all product in store, both on the sales floor and back of house.

Customer Service:

  • Ensure that a superior customer experience is delivered to every guest that encounters our brand, store, and store team.
  • Support and grow the clienteling program to meet or exceed company objectives.

Requirements:

  • A genuine interest in the fashion industry.
  • Knowledge of retail POS systems.
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
  • Sound understanding of retail math and retail-specific key performance indicators.
  • Excellent communication skills.
  • Minimum 2 years of store management experience, preferably in luxury or contemporary apparel & accessories.
  • College education preferred.
  • Some lifting required (up to approximately 25lbs).
  • Ability to climb ladders.
  • Ability to work daytime, evenings, and weekends.
  • Travel (approximately 10%).

Benefits:

  • 2% Commission, Generous Clothing Discount & Allowance, Medical.


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