Program Manager for Homeless Shelter

3 weeks ago


Denver, Colorado, United States Salvation Army Full time
The Salvation Army is seeking an experienced and dedicated Program Manager for Homeless Shelter to join our team in Denver Metro. As a key member of the Denver Metro Social Services team, you will be responsible for overseeing the delivery of quality services at Crossroads Resource Center, a men's 24-hour emergency shelter. Your primary focus will be on creating a vision and providing leadership for the shelter's programs, ensuring the high-quality delivery of sheltering and wrap-around services in a trauma-informed approach.

About the Role
The successful candidate will have a Master's degree in social work or a related field, with at least two years of post-graduate professional social service experience. You will also possess a minimum of two years of supervisory experience and one year of experience in a shelter environment. Additionally, you should have knowledge and skills in trauma-informed care, harm reduction practices, motivational interviewing, and housing first methodologies. Your strong commitment to The Salvation Army's mission is essential, as well as your ability to model crisis intervention and de-escalation skills. You must be familiar with housing and sheltering best practices and strengths-based approaches. Experience in assessing and developing programs and outcome objectives is also required.

Responsibilities
The Program Manager for Homeless Shelter will oversee program development and management, ensuring the high-quality delivery of sheltering and wrap-around services. This includes managing all components of the facility, ensuring the development and direction of the program and facility staff. Key responsibilities include working with the management team to review, revise, and implement facility and program policies and procedures; monitoring administrative and case management record audits; leading the Crossroads management team and participating in the Denver Metro Social Services Programs leadership team. The role also involves preparing grant proposals, understanding grant requirements, and maintaining accurate reporting to funders. You will facilitate good communications and working relationships with the City of Denver, MDHI, other agencies, donors, and resources, providing community education about Crossroads and those experiencing homelessness. Ensuring client confidentiality and high ethical and professional standards is paramount, as well as exemplifying excellent communication skills (verbal and written) with team, guests, and partners. The Program Manager for Homeless Shelter will ensure the safety and cleanliness of the Lambuth Family Resource Center, including the coordination of building maintenance and repairs. In coordination with DMSS, they will develop annual budgets for the center, monitor budgets, and ensure that resources are used effectively and efficiently. Finally, you will adhere to all The Salvation Army policies and procedures, as well as The Salvation Army's holistic approach in services.

Requirements
The ideal candidate will have a Master's degree in social work or a related field, with at least two years of post-graduate professional social service experience. A minimum of two years of supervisory experience and one year of experience in a shelter environment are also required. You must be familiar with housing and sheltering best practices, trauma-informed care, and strengths-based approaches. Experience in assessing and developing programs and outcome objectives is necessary. Strong communication and interpersonal skills are essential, as well as the ability to model crisis intervention and de-escalation skills. You must be able to lift up to 25 pounds and operate a telephone. Possessing a valid Utah Driver's License is mandatory. The salary for this position is estimated to be around $75,000 - $76,112.70 per year.

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