Case Manager

4 hours ago


Dubuque, Iowa, United States The Salvation Army USA Central Territory Full time
Job Title: Case Manager

We are seeking a highly motivated and organized Case Manager to join our team at The Salvation Army USA Central Territory. As a Case Manager, you will be responsible for providing case management services to clients, utilizing The Salvation Army's Pathway of Hope philosophy.

Key Responsibilities:
  • Recruit and work with Pathway of Hope clients to provide personalized support and guidance.
  • Conduct client interviews to assess needs and develop effective plans for assistance.
  • Network and collaborate with community agencies to ensure clients receive comprehensive support.
  • Maintain accurate records and reports, including case notes, client progress, and statistics.
  • Coordinate the use of volunteers and community service workers to assist with food pantry operations.
  • Ensure the food pantry is organized, clean, and stocked with essential items.
  • Facilitate the disbursement of funds to clients for emergency assistance and plan Christmas assistance programs.
  • Operate a multiline telephone system to answer calls, provide information, and direct callers to appropriate personnel.
Requirements:
  • High School diploma or equivalent, with a minimum of two years' prior case work or related experience.
  • College coursework in human services preferred.
  • Ability to be flexible, prioritize, and work on multiple projects simultaneously.
  • Intermediate Microsoft Word and Excel skills, and the ability to access data systems via a web-based system.
  • Administrative skills, including data entry, 10-key, attention to detail, and filing.
  • Good communication skills, both written and spoken, and ability to maintain effective working relationships.
  • Demonstrated ability to handle confidential matters.
  • Attention to detail and creative problem-solving skills.
  • Strong independent judgment.
Working Conditions:

The work environment is an office setting, with occasional exposure to outside weather conditions. The noise level is usually moderate.

All employees recognize that The Salvation Army is a church and agree to do nothing as an employee to undermine its religious mission.


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