Patient Care Coordinator

2 weeks ago

Altoona, Pennsylvania, United States UPMC Full time

As a Patient Care Coordinator in our Neurology Unit, you will play a vital role in enhancing the hospital experience for patients, families, and visitors. Your mission is to provide compassionate support and exceptional service throughout their stay, ensuring satisfaction from start to finish. This is a casual position, providing you with flexible scheduling options and is a great entry-level role if you are considering starting a career in healthcare.

Key Responsibilities:

Destination Coordination:

  • Greet and assist patients and families with directions and escorts.
  • Provide information on visiting hours, general policies, and amenities while maintaining confidentiality.
  • Manage patient belongings and validate parking.

Environmental Services:

  • Maintain cleanliness and organization in patient rooms, public areas, and procedure rooms.
  • Replenish supplies and report maintenance issues as needed.

Dietary Services:

  • Assemble and deliver meals according to dietary requirements, ensuring food safety.
  • Adhere to sanitation protocols and deliver additional nourishments as requested.

Transportation Services:

  • Safely transport patients, equipment, and lab specimens within the hospital.
  • Maintain and disinfect transportation equipment, documenting activities accurately.

Supply & Equipment Management:

  • Order and organize unit supplies, ensuring timely delivery to patient areas.
  • Monitor inventory and manage expiration dates in collaboration with supply chain management.

General Duties:

  • Answer unit phones and respond to call lights under nursing direction.
  • Engage with patients, assess their needs, and promote mobility.
  • Adhere to infection control protocols and UPMC values in all interactions.

Qualifications:

  • Compassionate and customer-focused attitude.
  • Strong communication and organizational skills.
  • Ability to adapt to changing needs and prioritize tasks effectively.
  • Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times.

High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED.

Previous experience in health care or customer service is a plus, but not required.

Ability to follow written and verbal instructions.

Licensure, Certifications, and Clearances:

  • Act 34

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