Club Operations Manager

6 days ago


Mt Vernon, Illinois, United States Planet Fitness - Midwest Management Group Full time
Job Title: Club Operations Manager

We are seeking a highly skilled and experienced Club Operations Manager to join our team at Planet Fitness - Midwest Management Group.

About the Role:

The Club Operations Manager will be responsible for managing the day-to-day operations of our club, ensuring that all performance and objectives are met. This includes leading a team of staff members, overseeing the front desk area, and maintaining a high level of customer service.

Key Responsibilities:
  • Staff Management: Assist the Club Manager in creating staffing schedules, lead by example, and maintain consistent accountability for direct reports.
  • Front Desk Activities: Greet members and guests, provide exceptional customer service, answer phones, give tours, sign up new members, log amenities, communicate updates and events, and conduct beverage or merchandise purchases on the POS systems.
  • Member Accounts: Utilize Datatrak to update barcodes, change addresses, handle billing or payment questions, submit refund proposals, create new memberships, and maintain integrity and security with member documents and sensitive information.
  • Club Cleanliness and Maintenance: Ensure the front desk area and lobby are clean and orderly, perform regular facility cleaning and upkeep, clean equipment and tanning units, maintain restrooms, and report repairs to the Director of Operations and maintenance technician.
Requirements:
  • A minimum of one year of customer service experience is preferred.
  • A high school diploma/ GED equivalent is required.
  • CPR certification is required.
  • Superior problem-solving skills, exceptional leadership and diplomacy skills, and the ability to work well in a team environment.
Benefits:
  • A competitive salary of $65,000 per annum.
  • A comprehensive benefits package, including health insurance, paid time off, and retirement savings.
  • Ongoing training and development opportunities to enhance your skills and career growth.

Our ideal candidate will possess excellent communication and interpersonal skills, be able to work independently and as part of a team, and have a passion for delivering exceptional customer service. If you are a motivated and results-driven individual looking for a challenging and rewarding role, please apply now



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