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Healthcare Operations Director
4 weeks ago
The Healthcare Operations Director will oversee the day-to-day operational management for all patient care services in the health center, ensuring that all care is equitable, professional, and of an excellent standard. This individual will collaborate with the Chief Operating Officer to ensure the effective management of clinical activity and resources. As the first point of contact for staff and providers in the health center, the Healthcare Operations Director will manage the performance of the staff and operations within the clinic.
Duties and Responsibilities:- Lead collaborative efforts with the Chief Operating Officer and the Clinical Leader to achieve a smooth and proper office schedule for nursing, front staff, and provider staff, including managing time off requests or unexpected absences.
- Manage the recruitment process, training, and mentoring of support staff.
- Partner with the Chief Operating Officer to enhance the operational efficiency of the health center while maximizing the patient experience, patient access, and provider time.
- Champion a culture of accountability by modeling excellence in customer service, positivity, and team collaboration, ensuring these values are embedded across all staff interactions.
- Schedule staff in a manner that best supports the patient care needs.
- Manage supply inventory to ensure all necessary supplies are available for patient care.
- Implement effective communication strategies, including daily huddles, to ensure seamless information flow regarding practice updates and patient care coordination across the team.
- Provide ongoing professional development and performance management for staff, ensuring compliance with organizational policies and procedures, regulations, and patient safety standards.
- Oversee staff efficiency, ensuring patient care tasks are completed in a timely manner. Assist staff with daily duties and tasks and perform all tasks necessary within scope.
- Demonstrate a deep understanding of the various clinical roles and leverage this knowledge to empower staff, driving performance excellence across all functions.
- Lead as an Athena Superuser, optimizing the use of electronic medical record systems to enhance operational effectiveness.
- Serve as an ambassador of North Star Health, greeting patients with professionalism and warmth. Be responsible for creating a welcoming and positive patient experience in the clinic.
- Handle patient complaints in a professional, calm manner with service recovery as the goal, ensuring patient satisfaction while maintaining professional standards.
- Exhibit organizational agility by adapting to varying work schedules and locations based on evolving organizational priorities.
- Proactively take on additional responsibilities, demonstrating a commitment to organizational success and growth.
A high school diploma or equivalent is required.
Experience:- Experience in a healthcare-related role is required. Experience in primary care is preferred.
- Experience in a leadership or supervisory role is required.
- A working knowledge of medical terminology and HIPAA regulations is necessary.
- An innovative thinker with strong conceptual and problem-solving skills.
- Meticulous attention to detail with the ability to multi-task.
- Strong organizational, administrative, and time-management skills.
- The ability to work under pressure and react effectively to emergency situations.
- The ability to work collaboratively with all team-members.
- The ability to use discretion while working with sensitive information.
- Excellent documentation, communication, and technology skills. A passion for healthcare excellence is necessary.
- Demonstrates strong leadership skills.
The estimated salary for this position is $85,000 - $110,000 per year, depending on experience.
Location:This position is located in [insert location].
