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IT Support Specialist
2 months ago
Armstrong Receivable Management is seeking a skilled IT Support Specialist to join our team. As a key member of our technical staff, you will be responsible for ensuring the smooth operation of our computer systems and providing top-notch support to our end-users.
Key Responsibilities:- Receive, prioritize, and resolve end-user help requests in a timely and efficient manner
- Monitor and respond to incoming requests via various channels, including phone, email, and ticketing systems
- Install and configure hardware and software components, including operating systems, networking equipment, and office applications
- Provide in-person and online support to end-users, including troubleshooting and resolving technical issues
- Assist in the customization and adaptation of existing programs to meet user requirements
- Perform routine maintenance tasks, including patching and updating software and systems
- Ensure the security and integrity of our computer systems and data
- 2-5 years of experience as an IT support specialist
- In-depth knowledge of computer hardware, software, and networks
- Strong understanding of Microsoft operating systems and Active Directory
- Understanding of Office 365 and telephony systems
- Ability to determine IT needs and train end-users
- Proficiency in IT helpdesk software and documentation
- Exceptional interpersonal and communication skills
- Competitive salary range: $55,000 - $65,000 per year (DOE)
- Comprehensive benefit package, including health, dental, vision, life, and disability coverage options
- 401(k) retirement plan with company matching
- Generous paid time off policy and paid holidays
Armstrong Receivable Management is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment and welcome applications from qualified candidates of all backgrounds.