Senior Retail Store Operations Manager

3 weeks ago


Upper Darby, United States Burlington Stores Full time

At Burlington Stores, we strive to build a diverse and inclusive work environment that fosters growth and success. As a Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor, you'll have the opportunity to excel in your retail career with our caring and inclusive organization.

About the Role

The Retail Front End Supervisor is an integral part of the store leadership team, working closely with Store Management in areas such as Merchandising, Customer Service, Operations, and Human Resources. This leadership position serves as a stepping stone to a management role within our expanding organization.

  • This leadership role requires a self-starter who can efficiently and effectively supervise store operations.
  • A proven leader who understands the value of building strong teams and partnerships to drive results is ideal for this position.
Key Responsibilities
  • Supervise all store functions and associates while acting as Manager on Duty.
  • Maximize sales results through training, developing, and coaching direct reports.
  • Promote safety for both customers and associates by adhering to company guidelines.
  • Cultivate a diverse culture based on teamwork and collaboration.
  • Solve issues/concerns, making informed decisions, and supervising front-end operations to ensure exceptional customer service at all times.
  • Reinforce Asset Protection strategies to eliminate shortage.
  • Assist in recruiting, interviewing, and onboarding new associates.
  • Participate in weekly workload planning meetings.
  • Drive Community Relations participation through company programs and partnerships.
  • Coordinate meal and break periods, and monitor schedule adherence.
Requirements
  • At least 1 year of supervisory experience within an off-price, big box, or specialty environment.
  • Strong interpersonal skills with a positive and engaging attitude.
  • Ability to work a full-time schedule, including nights, weekends, and holidays as required.
  • Ability to move/handle/lift merchandise weighing 40 lbs. or more, and stand/walk for extended periods.
Compensation and Benefits

We offer a competitive salary, ranging from $14 to $16 per hour, depending on location and experience. Our benefits package includes medical, dental, and vision coverage, life and disability insurance, paid time off, paid holidays, sick time, and a 401(k) plan.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.


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