Field Service Technician
4 weeks ago
We are seeking a skilled Field Service Technician to join our team in Denver, CO. As a Field Service Technician, you will be responsible for troubleshooting and repairing high-speed cash handling equipment, including coin sorters, teller cash dispensers, currency counters/wrappers, and point of sale (POS) equipment.
Main Responsibilities:
- Ensure overall customer satisfaction
- Diagnose system problems and make repairs
- Keep customer apprised of progress during maintenance or a down system situation
- Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware/Software upgrades that may require technical assistance
- Any other job responsibilities as assigned within scope of position
Requirements:
- Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
- Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred
- Excellent customer service and communication skills
- Working knowledge of personal computers, especially Microsoft Office, navigation across network sites, and email communication
- Logical trouble shooting skills and capability to isolate problems at PCB or component level
- Ability to effectively work with electric schematics, logic diagrams, mechanical drawings, AC/DC power distribution, and digital/analog circuitry
- Experience repairing high-speed paper handling machines, such as check sorters, mail sorters, currency sorters; ATM's or copier machines experience is preferred
- 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
- Hold a Valid Driver's License
Benefits:
- 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
- Health insurance – 3 medical plans to choose from. High, Medium, and Low deductible through Blue Cross Blue Shield
- MDLive – 24/7 Virtual Doctor plus a Nurse Line
- Dental insurance
- Vision insurance
- FSA / Dependent Care
- Voluntary Life Insurance
- Basic Life insurance and AD&D – Company paid
- Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
- Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
- Paid Sick days based on City/State requirements
- Paid Holidays – 9 to 11 days based on start date
- Professional development assistance
- Education assistance
- Adoption Assistance
- Legal and ID Theft plans
- Annual Bonus opportunity
- Opportunities for internal promotions/career advancement
- Company Vehicle/Insurance – this benefit only applies to certain positions
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