Field Service Technician

4 weeks ago


Denver, Colorado, United States Glory Global Solutions Ltd Full time
Job Title: Field Service Technician - 1st Shift and Weekends

We are seeking a skilled Field Service Technician to join our team in Denver, CO. As a Field Service Technician, you will be responsible for troubleshooting and repairing high-speed cash handling equipment, including coin sorters, teller cash dispensers, currency counters/wrappers, and point of sale (POS) equipment.

Main Responsibilities:

  • Ensure overall customer satisfaction
  • Diagnose system problems and make repairs
  • Keep customer apprised of progress during maintenance or a down system situation
  • Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware/Software upgrades that may require technical assistance
  • Any other job responsibilities as assigned within scope of position

Requirements:

  • Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
  • Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred
  • Excellent customer service and communication skills
  • Working knowledge of personal computers, especially Microsoft Office, navigation across network sites, and email communication
  • Logical trouble shooting skills and capability to isolate problems at PCB or component level
  • Ability to effectively work with electric schematics, logic diagrams, mechanical drawings, AC/DC power distribution, and digital/analog circuitry
  • Experience repairing high-speed paper handling machines, such as check sorters, mail sorters, currency sorters; ATM's or copier machines experience is preferred
  • 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
  • Hold a Valid Driver's License

Benefits:

  • 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
  • Health insurance – 3 medical plans to choose from. High, Medium, and Low deductible through Blue Cross Blue Shield
  • MDLive – 24/7 Virtual Doctor plus a Nurse Line
  • Dental insurance
  • Vision insurance
  • FSA / Dependent Care
  • Voluntary Life Insurance
  • Basic Life insurance and AD&D – Company paid
  • Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
  • Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
  • Paid Sick days based on City/State requirements
  • Paid Holidays – 9 to 11 days based on start date
  • Professional development assistance
  • Education assistance
  • Adoption Assistance
  • Legal and ID Theft plans
  • Annual Bonus opportunity
  • Opportunities for internal promotions/career advancement
  • Company Vehicle/Insurance – this benefit only applies to certain positions


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