Restaurant Operations Manager
1 week ago
We are seeking a highly skilled and experienced Restaurant General Manager to join our team at The RC Group, LLC. As a Restaurant General Manager, you will be responsible for providing excellent operations management and ensuring the success of our restaurant.
Key Responsibilities- People Development: Recruit, train, and develop successful team members, shift managers, and assistant managers.
- Employee Relations: Conduct performance reviews, provide ongoing feedback, and ensure a positive and motivating work environment.
- Serving the Customer: Ensure 100% guest satisfaction, deliver at or above company standards in VOCs and Customer Mania initiatives, and follow up on guest complaints.
- Financials: Manage all restaurant financial controllables, including labor, overtime, food costs, supplies, and cash management.
- Operations: Develop CORE behaviors and standards, ensure compliance with all training standards, maintain operational updates, and keep restaurant manuals up to date.
- Compliance: Complete employee and restaurant paperwork in a timely manner and comply with all company policies.
- Marketing: Implement and execute all marketing programs to their fullest potential.
- Education: High school diploma or equivalent required.
- Experience: Three years of restaurant management experience, including P&L responsibility and proven experience managing all shifts without supervision.
- Specialization: Food safety certification according to state or local requirements, reliable transportation, and a valid driver's license and insurance.
- Personal Effectiveness: Takes personal ownership of tasks and responsibilities, handles constructive criticism with maturity, and operates under minimal direction and supervision.
- Organization: Demonstrates discipline with excellent follow-through, attention to detail skills, and shows initiative and flexibility in managing multiple tasks.
- Collaborative: A "team player" who leads with an optimistic approach, building trust with employees and rapport with customers.
- Management Effectiveness: Leads by example, keeps the morale of the team high, communicates work direction and training information clearly and concisely, and balances the needs of the store with development of team.
- Analytical: Ability to read and analyze reports and count accurate inventory.
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