Restaurant Operations Manager

1 week ago


Marietta, Georgia, United States The RC Group, LLC Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant General Manager to join our team at The RC Group, LLC. As a Restaurant General Manager, you will be responsible for providing excellent operations management and ensuring the success of our restaurant.

Key Responsibilities
  • People Development: Recruit, train, and develop successful team members, shift managers, and assistant managers.
  • Employee Relations: Conduct performance reviews, provide ongoing feedback, and ensure a positive and motivating work environment.
  • Serving the Customer: Ensure 100% guest satisfaction, deliver at or above company standards in VOCs and Customer Mania initiatives, and follow up on guest complaints.
  • Financials: Manage all restaurant financial controllables, including labor, overtime, food costs, supplies, and cash management.
  • Operations: Develop CORE behaviors and standards, ensure compliance with all training standards, maintain operational updates, and keep restaurant manuals up to date.
  • Compliance: Complete employee and restaurant paperwork in a timely manner and comply with all company policies.
  • Marketing: Implement and execute all marketing programs to their fullest potential.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Three years of restaurant management experience, including P&L responsibility and proven experience managing all shifts without supervision.
  • Specialization: Food safety certification according to state or local requirements, reliable transportation, and a valid driver's license and insurance.
Key Challenges
  • Personal Effectiveness: Takes personal ownership of tasks and responsibilities, handles constructive criticism with maturity, and operates under minimal direction and supervision.
  • Organization: Demonstrates discipline with excellent follow-through, attention to detail skills, and shows initiative and flexibility in managing multiple tasks.
  • Collaborative: A "team player" who leads with an optimistic approach, building trust with employees and rapport with customers.
  • Management Effectiveness: Leads by example, keeps the morale of the team high, communicates work direction and training information clearly and concisely, and balances the needs of the store with development of team.
  • Analytical: Ability to read and analyze reports and count accurate inventory.


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