Bilingual Medical Information Specialist

1 month ago

Myrtle Point, Oregon, United States Inizio Engage Full time
Job Summary

Inizio Engage is seeking a highly skilled Bilingual Medical Information Specialist to join our team. As a key member of our commercial and medical affairs team, you will be responsible for delivering exceptional customer support to clients, patients, and healthcare professionals. Your expertise in medical information and bilingual communication skills will enable you to provide accurate and empathetic responses to complex medical inquiries.

Key Responsibilities
  • Document medical information requests, adverse events, and product quality complaints in compliance with Inizio, client, and federal guidelines and regulations.
  • Conduct study compliance calls to volunteers enrolled in clinical/medical research trials.
  • Enroll participants in educational seminars and provide patient support to patients enrolled in Patient Support Programs.
  • Collect demographic data and disposition for product, sample, and literature fulfillment.
  • Maintain excellent quality and productivity standards for all client programs, adhering to program scripts and guidelines.
  • Accurately collect information required by individual programs and correctly capture in specific program databases.
  • Exhibit effective communication and tele-management skills, conversing with callers in an empathetic manner and facilitating their understanding of medical terminology.
  • Display flexibility within the department to maximize utilization, performing administrative and non-telecommunication duties as needed.
  • Adhere to all company policies and Standard Operating Procedures.
  • Possess effective organizational skills, working on multiple projects simultaneously.
  • Safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
Requirements
  • Bilingual Spanish speaking.
  • Current US healthcare professional license: RN or LPN.
  • Excellent verbal, written, and listening communication skills.
  • Ability to join frequent meetings and calls without disruption or disconnecting.
  • Competency with a computer keyboard and mouse.
  • Competency with Call Center Telephone Technology.
  • Pleasant telephone manner.
  • Ability to work both independently and within a group setting.
  • Results-oriented, excellent organizational skills, and ability to work cross-functionally.
About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: https://www.inizioengage.com/

Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.

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