Preventative Maintenance Program and Scheduling Coordinator

2 days ago

Duluth, Minnesota, United States Nordson Corporation Full time
Job Summary

Nordson Corporation is seeking a highly skilled Preventative Maintenance Program and Scheduling Coordinator to join our team. In this role, you will be responsible for managing and uploading customer contracts, coordinating between sales, customers, and field service technicians for scheduling annual Preventative Maintenance visits, as well as training sessions for customers with the Preventative Maintenance team.

Key Responsibilities
  • Coordinate, schedule, and manage Preventative Maintenance contracts, service tickets, orders, and billings
  • Create and maintain scheduled customer visits for Preventative Maintenance team in C4C calendar
  • Upload and manage customer contracts efficiently and accurately in C4C
  • Manage and promote service contracts and make recommendations for Preventative Maintenance process improvements
  • Schedule and manage tailgate and consignment orders for FST and customers
  • Support and coordinate customer compliance portal updates with other Nordson teams, sales, and customers
  • Participate, initiate, and manage meetings with customers and sales
  • Analyze preventative maintenance contracts, related orders, and provide reports to the sales team and management
  • Handle internal and external customer inquiries regarding order status, inventory availability, delivery status, and pricing
Requirements
  • Associate or Bachelor's degree preferred
  • Two to four years of CSR experience preferred
  • Previous SAP experience preferred
  • Previous case/project management experience preferred
  • Previous contract management experience
Preferred Skills and Abilities
  • Excellent written and verbal communication skills
  • Excellent Microsoft office skills
  • Excellent organization and multitasking skills
  • Ability to identify and implement process improvements
  • Familiarity with customer relationship management (CRM) systems, particularly C4C
  • Customer-focused
  • Team player
  • Detail-oriented
  • Analytical skills
  • Self-motivated
  • Computer literate
  • SAP system knowledge
  • Able to work under pressure
Working Conditions and Physical Demands

This is an office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status, or any other status protected by applicable federal, state, or local law.

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