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Customer Service Representative

1 month ago

Osseo, Minnesota, United States State Farm Insurance Full time
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at State Farm Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities:

* Assist customers with policy changes, inquiries, and complaints
* Provide accurate and timely information regarding insurance products and services
* Process policy applications, renewals, and cancellations
* Handle billing and payment inquiries
* Resolve customer issues and complaints in a professional and efficient manner
* Collaborate with team members to ensure customer satisfaction
* Maintain accurate customer records and update information as needed
* Follow company policies and procedures to ensure compliance with insurance regulations
* Stay updated on industry trends and changes in insurance policies
* Continuously improve knowledge and skills through training and development opportunities

Requirements:

* High school diploma or equivalent required
* 1-2 years of customer service experience preferred
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment
* Proficiency in Microsoft Office Suite

What We Offer:

* Competitive salary and benefits package
* Opportunities for career growth and advancement
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.