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Reception Team Member

2 months ago

Chicago, Illinois, United States Ennismore International Management Limited Full time

We are seeking a **Guest Service Agent** to become a vital part of our Front Office team. This role will be stationed at the reception area, where you will deliver a naturally welcoming, attentive, and responsive service to all guests from their arrival until their departure.

Your responsibilities will include:

  • Managing guest check-ins and check-outs, handling billing, ensuring accurate guest data collection, and addressing any guest concerns that may arise.
  • Collaborating with the Front Office Manager and the entire team to implement sales strategies aimed at maximizing occupancy.
  • Providing guests with information about the hotel’s amenities, including our dining options and ongoing activities.
  • Being knowledgeable about the local area to offer recommendations for dining, shopping, and entertainment.
  • Maintaining vigilance over public spaces, ensuring they are welcoming and tidy, and assisting guests who may need direction.
  • Helping guests with luggage storage and package retrieval as necessary.

We value a positive and friendly demeanor at all times, especially when addressing challenges. You will be expected to support not only our guests but also your colleagues, fostering a collaborative environment.

Key qualifications include:

  • A desire to work in a place that values individuality and authenticity.
  • A commitment to creating positive experiences for all interactions.
  • A team-oriented mindset that prioritizes collaboration and problem-solving.
  • A willingness to embrace new ideas and adapt to changing circumstances.
  • A genuine interest in being part of a hardworking team that enjoys their work.

Joining us means becoming part of a dynamic, rapidly expanding company dedicated to establishing a global brand. We offer:

  • Competitive salary and tips, along with comprehensive healthcare benefits.
  • Generous discounts across the Ennismore family of brands.
  • Opportunities for career advancement within a global network.
  • Training and development programs to enhance your skills and career growth.
  • Regular team gatherings to foster camaraderie and enjoyment.

We understand that applying for a new position can be daunting, and we are committed to making our recruitment process as inclusive and comfortable as possible. If there are any accommodations we can provide to help you shine during the process, please let us know.