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Veterinary Support Specialist
2 months ago
Patterson Companies, Inc. is seeking a highly skilled Veterinary Support Specialist to join our team. As a key member of our organization, you will play a critical role in providing technical and clinical support to our customers and internal staff.
Key Responsibilities- Provide technical and clinical support to customers and internal staff regarding anesthesia and monitoring equipment.
- Work directly with manufacturers and customers to facilitate service repairs, preventative maintenance recommendations, and replacement items.
- Assist Service Technicians as needed with parts identification and troubleshooting.
- Provide Monitor or Anesthesia Machine In-service and/or demo training to customers as needed.
- Assist with installation questions or difficulties that may need to be resolved.
- Assist with requested training or CE events as needed.
- Provide support tools and training to new Service Technicians as needed on monitoring and anesthesia.
- Attend Regional or National Sales meetings as requested.
- Issue Work Order (RMA) number for customer repairs at Patterson Veterinary NRC.
- Invoice Work Orders when repair has been completed at Patterson Veterinary NRC.
- Order entry as needed for internal and external sources.
- Issue credits as needed, which includes adjusting inventory and the quarantine of vaporizers until credit is processed.
- Run Outstanding Customer Returns report from vaporizer database and call customer/track vaporizer returns to ensure they are received in a timely manner.
- Warranty Order entry for Banfield Hospitals as needed.
- Research and review new product or competitive product information and update matrices as needed.
- High School Graduate or Equivalent required.
- Certified Veterinary Technician or Equivalent License or Registration (LVT or RVT) required.
- Outstanding problem-solving skills.
- Outstanding troubleshooting skills.
- Courteous and professional phone manner.
- Ability to multi-task in a fast-paced environment.
- Ability to work and contribute to a team environment.
- Excellent communication skills, both oral and written.
- Strong user knowledge of MS Office Suite.
- Prior experience in the area of anesthesia and monitoring.
- Occasional travel as needed.
- Strong organizational skills and focused on being dependable, reliable, and punctual.
Patterson Companies, Inc. provides a comprehensive benefits package, including medical, dental, and vision benefits, 401(k) match, employee stock purchase plan, paid time off, holiday pay, and more. We are an equal opportunity employer and welcome applicants from diverse backgrounds.
