Veterinary Hospital Shift Lead

5 days ago

Walnut Creek, California, United States Banfield Pet Hospital Full time
Shift Lead Position Profile

The role of the Shift Lead is to support the Practice Manager and Chief of Staff in guiding the team to maximize productivity and profitability of the hospital.

This position works with the Practice Manager and/or Chief of Staff to ensure effective communication with all clients and internal stakeholders and colleagues.

Key Responsibilities
  • Assist and support the hospital leadership in developing an efficient, productive team that provides the highest quality care and service to pets and clients.
  • Follow Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand.
  • Day-to-day supervision of the team when called upon and ensuring quality medical care, exceptional client service, associate engagement and maximum productivity.
  • Help create an environment where a team can deliver quality, efficient and effective veterinary care to pets and fostering an environment that engages associates, where associates do their best and feel good about being a member of the team.
  • Provide professional, efficient and exceptional client service (lead by example), ensuring all associates do the same, to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.
  • Assist in effectively scheduling associates to meet client needs, while proactively planning time off and CE scheduling.
  • Ensure compliance with all practice policies and procedures.
  • Ensure adherence to Banfield dress and grooming guidelines.
Requirements
  • You must believe preventive care is the best and only way to achieve a long and healthy life for each pet.
  • You must embrace and thrive on providing exceptional client and pet experiences.
  • You must be available to work weekend and evening shifts.
  • You must be comfortable working in an environment with loud noise and strong smells.
  • You must be 18 years of age or older.
  • You must have a minimum of two years of veterinary hospital experience.

Banfield Pet Hospital is an equal opportunity employer. We strongly support and value the uniqueness of all individuals and promote a work environment where diversity is embraced.

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