Case Manager
6 days ago
Join The Salvation Army USA Central Territory as a Case Manager and make a meaningful impact in the lives of veterans and their families. As a key member of our team, you will provide case management and supportive services to eligible veterans, helping them achieve housing stability and overcome challenges.
Key Responsibilities:- Provide case management and supportive services to eligible veterans, including delivery of Rapid Resolution, Rapid Rehousing, and Homeless Prevention services.
- Conduct outreach, engagement, and community networking to identify and develop relationships with potential participants, referral sources, and community partners.
- Assist with staff training and onboarding, providing job shadowing and specific training related to case management interventions and case manager skill development.
- Screen veteran households for eligibility and provide referrals for those not eligible.
- Conduct intake and assessment, including documentation of veteran status, household income, referral needs, housing barriers, mental/health needs, and safety concerns.
- Develop and maintain housing stability plans, addressing crisis needs, housing barriers, and obtaining and maintaining permanent housing.
- Provide advocacy and mediation services, including court appointments, landlord-tenant negotiation, conflict resolution, and payment of rent or utility arrears.
- Coordinate case management services with the Veterans Affairs (VA), Continuum of Care (CoC), mainstream, community-based, and legal resources.
- Maintain accurate and comprehensive case file documentation, including prioritization list management, ongoing assessment, progress, accomplishments, challenges, barriers, housing stability, eligibility re-certification, discharge planning, and follow-up.
- Bachelor's degree in social work or related field.
- 2-5 years of relevant experience, preferably with motivational interviewing, solution-focused interventions, and mediation serving high-need populations.
- Proficiency in Motivational Interviewing, Crisis Intervention, and/or Trauma-Informed approaches.
- Ability to operate telephone/mobile phone and electronic communication devices, as well as other office equipment.
- Valid driver's license and approval through The Salvation Army Fleet Safety Program.
- A competitive salary and benefits package.
- The opportunity to make a meaningful impact in the lives of veterans and their families.
- A supportive and collaborative work environment.
- Ongoing training and professional development opportunities.
The Salvation Army is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
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