Front Desk Administrative Assistant

3 weeks ago


Houston, Texas, United States The Rose Full time
Job OverviewThe Rose is seeking a highly skilled Front Desk Coordinator to join their team. This role involves managing the daily operations of the front desk, ensuring seamless patient experiences and efficient administrative processes. The ideal candidate will possess excellent communication skills, be proficient in data entry, and have a strong understanding of HIPAA regulations.

Key Responsibilities
  • Manage patient check-in/check-out process, maintaining accurate records and updating patient information in EMR systems.
  • Prepare, assist, and review new patient forms, verifying accuracy and completeness.
  • Responsible for registering and verifying insurance and add-on patients, processing payments and updating financial records.
  • Collect copays, deductibles, and co-insurance fees from patients, maintaining a professional demeanor at all times.
  • Data enter and update patient information, ensuring accuracy and consistency.
  • Provide administrative support to physicians and other staff members, responding to inquiries and addressing concerns promptly.
  • Call patients to confirm appointments, sending reminders and notifications as needed.
  • Maintain a clean and presentable office/lobby environment, adhering to company standards.
Requirements and Qualifications
  • Bilingual proficiency, with excellent written and verbal communication skills.
  • 1 year of customer service experience, preferably in a healthcare setting.
  • High School Diploma or equivalent, with a strong emphasis on attention to detail and organizational skills.
  • PACs experience is highly desirable, with 2 years of experience in a physician practice or outpatient clinic setting preferred.
Estimated Salary Range: $40,000 - $55,000 per year

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