Patient Services Representative

2 weeks ago


Massapequa, New York, United States New York Health Full time
About Our RoleThe Medical Front Desk Receptionist is a vital position that requires excellent communication, organizational, and interpersonal skills. You will be responsible for providing exceptional patient service, ensuring smooth daily operations, and supporting our healthcare professionals. Key Responsibilities
  • Daily opening and closing procedures.
  • Welcome patients and visitors professionally.
  • Maintain reception area and comfort patients as needed.
  • Answer telephones, respond to inquiries, resolve issues, schedule appointments, collect co-pays, and balance office finances.
  • Assist patients with forms and documentation.
  • Build and maintain patient records using EMR systems.
  • Monitor physician schedules and ensure timely patient appointments.
  • Protect patient privacy according to HIPAA guidelines.
  • Contribute to a team effort by taking on additional responsibilities when needed.
Requirements
  • High School diploma or equivalent with at least 2 years of patient-facing experience.
  • Bachelor's Degree preferred.
  • Excellent communication skills.
  • Ability to work within a team concept.
  • Strong customer service skills.
  • EMR experience preferred.


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