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Customer Service Representative

2 months ago

Phoenix Arizona, United States Community Choice Financial Family of Brands Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Community Choice Financial Family of Brands. As a Customer Service Representative, you will play a vital role in providing exceptional customer experiences and ensuring seamless transactions in our fast-paced environment.

Key Responsibilities
  • Customer Engagement: Build strong relationships with our diverse customer base, fostering trust and loyalty through personalized service.
  • Transaction Processing: Accurately review, validate, and process customer transactions, including check cashing, money transfer, and customer payments.
  • Financial Solutions: Proactively offer tailored financial services that meet the unique needs of our customers, promoting repeat business and customer satisfaction.
  • Point-of-Sale Operations: Enter and maintain customer information with precision and integrity into our Point-of-Sale (POS) system.
  • Business Development: Complete inbound and outbound call campaigns daily to drive new business and customer growth.
  • Customer Account Management: Assist in managing customer accounts, including accepting payments, monitoring, and managing customer appointments.
  • Store Appearance and Security: Maintain a clean and secure store environment, adhering to internal and external standards to enhance the customer experience.
  • Compliance and Training: Uphold Company policies and procedures, as well as local, state, and federal laws and regulations, and engage in ongoing training to stay updated on our evolving products and processes.
Requirements
  • Education: High school diploma or equivalent.
  • Communication Skills: Excellent verbal and written communication skills.
  • Professionalism: Professional demeanor with customers and peers.
  • Attention to Detail: Meticulous attention to detail and ability to accurately enter data.
  • Technical Skills: Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
  • Age Requirement: Must be at least 18 years of age.
  • Background Check: Background check required (subject to applicable law).
  • Physical Demands: Ability to meet the physical demands of the position, including standing for extended periods and moving up to 25 pounds.
Preferred Qualifications and Skills
  • Experience: Experience in check cashing, document verification, and/or money order processing.
  • Cash Handling: Prior cash handling, cash drawer/vault management experience.
  • Bilingual: Bilingual (English/Spanish) is a plus and may be required for certain locations.
About Us

Community Choice Financial Family of Brands is a trusted loan company with over 25 years of service, operating across 12 states and specializing in tools to get our customers' finances back on track. Our products and services have evolved to meet the needs of more than 10 million people in our stores, over the phone, and as an online lender. We're committed to helping people across the country get access to the short-term financial services they need when they need it most.