Service Leader

21 hours ago


Kyle, Texas, United States Chipotle Mexican Grill Full time

Lead a Team of Service Professionals

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment.

Key Responsibilities:

  • Ensure great tasting, high quality food is served
  • Help resolve food quality issues
  • Support food safety, including hand washing and glove changes, monitoring time and temperature on the line, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
  • Help resolve customer incidents and work to ensure positive customer experiences
  • Help monitor crew breaks, shift changes, shift meetings, and line schedules
  • Develop and cross-train all front-of-house crew
  • Assist with crew performance reviews
  • Develop future Service Leaders
  • Assist with miscellaneous office administration duties, such as banking, cash handling policies and responsibilities, and office paperwork

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