Business Operations Director
7 days ago
The Senior Manager - Installation Team role is a senior-level position responsible for leading the installation team and overseeing daily operations. This position can be reached by a Master Installer after training on business process or by the franchisee after initial intensive training at Koala Insulation corporate headquarters.
This position involves hiring, training, and scheduling of employees, as well as mediating employee disputes. The Senior Manager may also process payroll for all team members in the absence of an Office Manager.
Additionally, this role works closely with the Estimation Specialist to schedule jobs and with the Repair Technician to ensure all vehicles and equipment are maintained. The Senior Manager may follow up with customers, especially larger or high-value ones, after a job is completed to ensure customer satisfaction and handle any complaints.
Traits Required:
- Clear communication style
- Coaching mentality
Key Skills:
- Experience using a CRM preferred
- Management background preferred
- Conflict management
- Customer service
- Time management and organization
Estimated Salary Range: $60,000 - $80,000 per year, depending on experience and qualifications. This figure is based on industry standards and average salaries for similar positions in the area.
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