Business Relationship Manager

3 weeks ago


Dayville, United States Microbac Full time

We are seeking a skilled Business Relationship Manager to join our team at Microbac.

Job Description

Company Overview

Microbac is a trusted provider of analytical testing services, serving clients with expertise and respect for their market requirements. With a commitment to exceptional customer experience, we have refined our services over 50 years of trusted experience.

We operate with a focus on safety, quality, and compliance, offering broad accreditation and tested insights across the environmental, food and nutrition, and life science markets.

Key Responsibilities

  • Provide world-class customer experience (CX) through timely response and effective communication.
  • Greet clients, address client questions and concerns, partner with management and operations to solve customer issues.
  • Execute administrative duties such as making phone calls, emailing documents, data entry, and other clerical functions.
  • Maintain professional contact with assigned Tier III clients.
  • Develop reports, informational materials, and set up programs and testing information in laboratory information management systems.
  • Answer customer inquiries, identify requirements, provide results, and follow up with solutions.
  • Contact customers regarding test results and document all interactions.
  • Field incoming leads and transfer them to the sales team.
  • Communicate with technical staff to uncover client needs and provide solutions.

Requirements and Qualifications

  • Broad knowledge and proven experience in customer service.
  • Excellent written and verbal communication skills.
  • PC proficiency and basic problem-solving abilities.
  • General technical industry knowledge and understanding of EPA and/or FDA/USDA regulatory standards.
  • Prior customer service experience and bachelor's degree in a field related to the sciences or relevant experience preferred.

Salary Information

The estimated annual salary for this position is around $60,000-$70,000, depending on location and experience.



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