Business Relationship Manager
3 weeks ago
We are seeking a skilled Business Relationship Manager to join our team at Microbac.
Job DescriptionCompany Overview
Microbac is a trusted provider of analytical testing services, serving clients with expertise and respect for their market requirements. With a commitment to exceptional customer experience, we have refined our services over 50 years of trusted experience.
We operate with a focus on safety, quality, and compliance, offering broad accreditation and tested insights across the environmental, food and nutrition, and life science markets.
Key Responsibilities
- Provide world-class customer experience (CX) through timely response and effective communication.
- Greet clients, address client questions and concerns, partner with management and operations to solve customer issues.
- Execute administrative duties such as making phone calls, emailing documents, data entry, and other clerical functions.
- Maintain professional contact with assigned Tier III clients.
- Develop reports, informational materials, and set up programs and testing information in laboratory information management systems.
- Answer customer inquiries, identify requirements, provide results, and follow up with solutions.
- Contact customers regarding test results and document all interactions.
- Field incoming leads and transfer them to the sales team.
- Communicate with technical staff to uncover client needs and provide solutions.
Requirements and Qualifications
- Broad knowledge and proven experience in customer service.
- Excellent written and verbal communication skills.
- PC proficiency and basic problem-solving abilities.
- General technical industry knowledge and understanding of EPA and/or FDA/USDA regulatory standards.
- Prior customer service experience and bachelor's degree in a field related to the sciences or relevant experience preferred.
Salary Information
The estimated annual salary for this position is around $60,000-$70,000, depending on location and experience.
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