Service Team Manager
3 weeks ago
Legends is seeking a highly motivated and experienced Service Team Manager to lead our Season Ticket Member experience team. As a key member of our team, you will be responsible for delivering world-class service to our Season Ticket Members, driving retention and renewal campaigns, and identifying new business opportunities.
Key Responsibilities:- Lead the Service team to meet and exceed revenue goals tied to hospitality spaces, single game groups, and season sales.
- Build and maintain strong relationships with Season Ticket Members, achieving maximum renewal results and generating additional revenue.
- Develop and implement strategic plans to drive sales and revenue growth.
- Collaborate with internal departments to ensure seamless execution of events and experiences.
- Utilize data and analytics to inform decision-making and drive business results.
- Minimum of three years of customer service, sales, or hospitality industry experience.
- Bachelor's degree in Sports Management, Business, or related field preferred.
- Strong work ethic, team-oriented attitude, and enthusiasm about contributing to the success of the department and club.
- Management experience preferred.
- Excellent interpersonal and communication skills.
- Above-average knowledge of PC systems, including Word, Excel, and database-related platforms.
- Competitive salary range $70,000 - $80,000 plus bonus potential.
- Generous benefits package, including medical, dental, vision, life, and disability insurance, paid vacation, and 401k plan.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
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