IT Officer

1 day ago

Overland Park, Kansas, United States Carnival UK Full time
About the Role

Carnival UK is a leading cruise line operator, providing world-class cruise holidays and taking pride in bringing to life two of the most iconic brands from Britain's rich seafaring heritage. As a key member of our team, you will be part of a tight-knit but truly global team made up of friendly, happy, caring people.

We value diversity and inclusivity, and our people can be themselves. We welcome applications from everyone because inclusivity is at the heart of everything we do. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership and pregnancy & maternity.

Key Responsibilities
  • Proactively manage, prioritize, escalate and/or resolve incidents related to the Ships IT systems, including Network Infrastructure, Applications, Desktop, End User Hardware, iCafe, iATV, and VSAT.
  • Supervise and train IT Technicians, ensuring they have the necessary skills and knowledge to perform their duties effectively.
  • Manage Service Request Queues, ensuring that all SR's are delivered within SLA, including software and hardware.
  • Proactively monitor key applications and hardware, and resolve or escalate issues as required.
  • Carry out proactive maintenance of Ships IT hardware, ensuring that all systems are running smoothly and efficiently.
  • Proactively carry out problem management, identifying root causes of issues and reducing incidents onboard, and identify areas for service improvement and provide recommendations to the Technology Department ashore.
  • Assist shore and onboard project teams throughout a project lifecycle, from requirements gathering to implementation and service transition.
  • Join the Project Team as Ships IT SME for large projects such as newbuilds and refits.
  • Ensure all ships IT inventories are maintained, and that all Ships IT systems remain secure through application of security patches, updates and regular monitoring of systems and applications.
  • Assist with the security and fault-finding of Shops OT systems when required.
  • Follow and actively promote IT Security and compliance process and procedures onboard.
  • Ensure that all tasks are carried out safely and in accordance with all current safety and company regulations.
  • Provide assistance to other crew members as required.
Requirements
  • At least 2 years experience in an onboard Senior IT Technician role.
  • Good working knowledge in the following areas: line management, Windows Desktop support, install, deploy via SCCM and troubleshooting, support and maintenance of Microsoft servers, administration and support with Active Directory, Microsoft application.
  • Preferably qualified to Microsoft MCSA in Windows 10 or equivalent.
  • Preferably qualified to Microsoft MCSA level in server 2016 or 2012.
  • Good understanding of supporting local area networks across our ships, including network switches, WiFi controllers and AP's, and good understanding of Firewalls in terms of their technology and functionality.
  • Good understanding of supporting and operating maritime VSAT systems, and in-depth understanding of all aspects of IT operations such as incident, problem and change management.
  • Ability to work to and meet SLA's and carry out proactive problem management.

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