Customer Service Specialist

7 days ago


Lebanon, Tennessee, United States Permobil Full time

**Job Summary**

We are seeking a highly skilled Customer Service Specialist to join our team at Permobil. This individual will be responsible for providing expert guidance to customers on spare parts and accessories, while also establishing trusted professional relationships with our provider network, end-users, and co-workers.

Key Responsibilities:

  • Provide technical support and assistance to customers via phone, fax, and email
  • Process orders and price quote requests for parts, including entering and processing return shipments from customers
  • Identify and resolve potential ordering problems, ensuring timely and accurate product delivery and repair
  • Inspect product for damage or defect, recording discrepancies or damages and notifying manager
  • Ensure proper care in use of equipment and supplies, promoting continuous improvement and safety
  • Perform other miscellaneous job-related duties as assigned

Requirements:

  • High school diploma or GED required
  • Thorough understanding of electro-mechanical devices, knowledge of technical support practices and procedures, and basic computer skills
  • Ability to communicate effectively, both orally and in writing
  • Ability to resolve customer complaints and concerns
  • Ability to comprehend and follow procedures
  • Sort, check, count, and verify numbers for accuracy
  • Follow organizational structure, workflow, and operating procedures
  • Exhibit organizing and coordinating skills
  • Ability to foster a cooperative work environment
  • Ability to work with common and company-specific computer software and call center hardware

Estimated Salary:** $45,000 - $60,000 per year, depending on experience and qualifications. We offer a competitive benefits package, including health insurance, 401(k) matching, and paid time off.



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