Restaurant Operations Manager

1 day ago


Lancaster, Pennsylvania, United States Eden Resort & Suites Full time
About the Role

The Restaurant Outlet Manager is responsible for driving the overall success of Bistro 2two2, ensuring compliance with health regulations and liquor laws. Utilizing strategic leadership skills, they aim to increase revenue, maximize profit, and maintain quality standards.

Key Responsibilities:

  • Leads the food & beverage staff to achieve efficient operations and business goals.
  • Ensures seamless outlet management under the guidance of the Director of Food and Beverage, adhering to Eden Resort & Suites' Standards.
  • Promotes guest satisfaction by maintaining food and beverage service standards and responding to guest needs in a timely manner.
  • Resolves guest complaints courteously and efficiently, focusing on service recovery when applicable.
  • Trains staff to adopt appropriate guest service standards and evaluates their performance, taking corrective action as needed.
  • Motivates staff by setting goals, providing feedback, and recognizing their achievements.

Requirements:

  • High school diploma or equivalent required; college degree preferred.
  • At least four years' management experience in a full-service hotel or restaurant is desired.

Earnings: $70,000 per annum.



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