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Retail Store Keyholder

2 months ago


Somerville, Massachusetts, United States Le Creuset Full time

WHO YOU ARE
As a keyholder, you play an essential role in our retail leadership team. Your primary responsibility is to assist the store in achieving excellence in sales, customer service, and operational efficiency. As a results-oriented leader, you are passionate about selling and mentor our sales associates to become experts in customer service and product knowledge. You strive to create delightful Brand experiences for our customers and celebrate outstanding team performance.

WHO WE ARE
Le Creuset is more than just cookware; it has been a vibrant companion to meals and memories worldwide since 1925. Our commitment to tradition and authenticity has guided us for nearly a century, with a steadfast passion for superior artisanal quality, exceptional design, and European craftsmanship.

YOUR DAY-TO-DAY

  • Leadership
    • Drives business outcomes by maximizing daily sales plans and productivity targets while enhancing KPIs through active coaching on the sales floor.
    • Shows a personal commitment to achieving store objectives by consistently promoting current marketing initiatives and utilizing company resources to optimize sales activities.
    • Acts as Manager-On-Duty, ensuring the store consistently meets sales targets and executes all operational functions.
    • Builds effective partnerships with team members, Store Manager, and field/corporate partners through consistent communication, teamwork, and respect.
  • Sales and Service
    • Models company selling expectations and actively fosters customer loyalty through proactive client engagement.
    • Encourages engaging customer experiences by sharing expertise in cooking, baking, or entertaining.
    • Utilizes training tools and resources to educate oneself and the team on products, enhance selling skills, and achieve business objectives.
    • Meets personal sales and KPI targets.
  • Operations
    • Performs essential operational activities, including cash handling and reporting, price adjustments, merchandise management, and opening and closing duties.
    • Maintains visual standards, store merchandising practices, and inventory control activities.
    • Follows plans, directions, and schedules while acting with urgency to meet changing priorities and business demands.

WHAT WE'RE LOOKING FOR

  • Previous retail sales and supervisory experience, preferably in a specialty retail environment.
  • Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
  • Physical requirements include the ability to stand and walk for extended periods on the sales floor, climb a ladder, and lift and carry up to 25 pounds.
  • High School Graduate or equivalent.
  • Must be at least 18 years of age.

EXTRA EXTRAS

  • Genuine passion for cooking, baking, and entertaining.
  • A desire to develop and advance into future leadership roles.

THE PERKS

  • Comprehensive benefits package (health, dental, vision, family build coverage, etc.).
  • Holiday and vacation pay.
  • Monthly bonus opportunities based on store sales performance.
  • 401k matching.
  • In-store incentives.
  • Growth opportunities: We believe that growth equals joy, and we are committed to encouraging both.
  • Work/life balance: We provide the flexibility and resources to help you balance both.
  • Generous employee discount: How much space do you have in your kitchen? Seriously.

WHY JOIN US
Our mission is straightforward - to inspire and empower individuals everywhere to find joy in cooking. Our approach combines passion, hard work, and fun, supported by a culture as vibrant as our products. We continuously challenge ourselves and encourage our associates to do the same. When you become part of Le Creuset, you join a dynamic team focused on innovation and collaboration.