Personal Banker

4 days ago

Cottage Grove Minnesota, United States Quality Talent Group Full time
About This Role

We are seeking a highly motivated and customer-focused individual to join our team as a Personal Banker in Cottage Grove, MN. As a Personal Banker, you will be responsible for building strong relationships with customers, providing exceptional customer service, and helping them achieve their financial goals.

Key Responsibilities
  • Participate in delivery of exceptional customer experience by building relationships through proactive outreach and proposing appropriate products and services to help customers succeed financially.
  • Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications.
  • Receive direction from managers and exercise judgment within defined policies and procedures.
  • Develop understanding of bank products and services to connect to customers' needs.
  • Interact with customers to demonstrate care and build relationships.
  • Provide appropriate options for bank products and services to customers.
  • Refer customers' financial needs to other bankers and partners as needed.
Requirements
  • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • Customer service focus with experience handling complex transactions across multiple systems.
  • Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Ability to help customers succeed financially by offering introductions to additional team members as appropriate.
  • Experience working with others on a team to meet customer needs.
  • Experience fostering and developing strong customer relationships.
  • Ability to build strong relationships with internal partners.
  • Ability to follow policies, procedures, and regulations.
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
  • Ability to interact with integrity and professionalism with customers and team members.
Preferred Qualifications
  • Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting.
  • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting.
  • Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
  • Support customers and employees in resolving or escalating concerns or complaints.
  • Bilingual speaking and listening proficiency in Spanish/English.

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