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Front Desk Representative

2 months ago

Woodway, Texas, United States Aimbridge Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Guest Service
    • Approach all encounters with guests and associates in a friendly and service-oriented manner.
    • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
  • Front Desk Operations
    • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
    • Handle requests for information, mail, and messages in an efficient and courteous manner.
  • Communication and Teamwork
    • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
    • Be aware of all rates, packages, and special promotions.
  • Administrative Tasks
    • Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Requirements
  • Education and Experience
    • High School diploma or equivalent required; College coursework in a related field is helpful.
    • Experience in a hotel or a related field is preferred.
  • Skills and Abilities
    • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
    • Demonstrate the ability to multi-task, be detail-oriented, and be able to problem-solve in order to effectively deal with internal and external customers.
    • Must be able to convey information and ideas clearly.
    • Must be able to evaluate and select among alternative courses of action quickly and accurately.
    • Must work well in stressful, high-pressure situations.
  • Technical Skills
    • Operational knowledge of Microsoft Office suite.
Benefits
  • Competitive Benefits Package
    • Medical, dental, and vision coverage.
    • Short-term and long-term disability income.
    • Term life and AD&D insurance.
    • 401(k) retirement plan.