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Service Operations Manager

2 months ago

Fargo, North Dakota, United States American Waterworks Full time
About the Role

American Waterworks, a leading provider of foundation repair and foundation services, is seeking a highly skilled Service Manager to join our team. As a Service Manager, you will play a critical role in leading our service department, driving business growth, and delivering exceptional customer experiences.

Key Responsibilities
  • Lead and manage the service department, ensuring seamless execution of service operations and delivery of high-quality results.
  • Develop and implement strategies to drive business growth, improve service efficiency, and enhance customer satisfaction.
  • Recruit, select, onboard, and train new employees to ensure a skilled and motivated team.
  • Conduct regular performance reviews, provide coaching and feedback, and partner with HR to drive employee development and growth.
  • Collaborate with cross-functional teams to identify and address customer issues, ensuring prompt resolution and exceptional customer experiences.
  • Stay up-to-date with industry trends, best practices, and regulatory requirements to ensure compliance and continuous improvement.
Requirements
  • Proven experience in service management, operations, or a related field, with a strong track record of driving business growth and delivering exceptional results.
  • Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire teams.
  • Strong analytical and problem-solving skills, with the ability to identify and address complex issues.
  • Knowledge of sales, marketing, and customer service principles and practices, with a focus on delivering exceptional customer experiences.
  • Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.
What We Offer
  • A competitive salary and benefits package, including health insurance, 401(k) matching, and paid time off.
  • Opportunities for professional growth and development, including training, mentorship, and career advancement.
  • A dynamic and supportive work environment, with a focus on teamwork, collaboration, and open communication.